F.A.Q

Back Orders

Back orders will be placed if stock is sold out or temporarily unavailable.

Postal Charges

Postal charges apply on mail orders.

With in Australia: up to 250g = $ 4.00
Over 250g to 500g = $5.20

Over 500g or International, we will e-mail your postal charges

All mail orders within Australia are shipped by Australia Post.

All orders will receive confirmation of payment and we aim to dispatch within 24 hours. Following this please allow 2 – 7 business days for delivery. (estimated).

Shipping and Return Policy

If you are not completely satisfied, send the product back to Aromatics within 7 days of purchase.

For a full product refund (less shipping cost) the unopened product in original condition must be returned to us.

It is essential to contact us prior to returning the product so we can process the return procedure.

If contact is not made with us the refund may not be recognised.

In the unfortunate case of the product arriving damaged, contact us immediately. Please return the damaged packaging to us and we will happily resend the item to you asap.

Any dissatisfactions, damage or faults must be reported to aromatic’s on receiving the product. The product and packaging must be retained and or returned to us so we can responsibly respond and take the appropriate action.

We aim to provide efficient, responsible and fair service in all areas of our business.